Terms & Conditions

1 General Terms

By accessing and placing an order with Aura & Aroma, you confirm that you are in agreement with and bound by the terms and conditions contained in the Terms & Conditions outlined below.

These terms apply to the entire website and any email or other type of communication between you and Aura & Aroma.

Under no circumstances shall Aura & Aroma team be liable for any direct, indirect, special, incidental or consequential damages, including, but not limited to, loss of data or profit, arising out of the use, or the inability to use, the materials on this site, even if Aura & Aroma team or an authorized representative has been advised of the possibility of such damages.

2 Use of Our Website

By using our website, you agree to:

• Provide accurate and current information when making purchases
• Not use the website for any unlawful purpose
• Not attempt to gain unauthorized access to our systems
• Not transmit any harmful code or malicious software
• Respect intellectual property rights

3 Products & Pricing

Product Information

We strive to display our products as accurately as possible. However, we cannot guarantee that your device's display of colours or product details will be completely accurate.

Pricing

All prices are listed in GBP (£) and include VAT where applicable. We reserve the right to change prices at any time without prior notice. The price charged will be the price displayed at the time of order placement.

Availability

All orders are subject to availability. If a product becomes unavailable after you place your order, we will contact you to arrange a refund or substitution.

4 Orders & Payment

When you place an order, you are making an offer to purchase products from us. We reserve the right to accept or decline your order for any reason.

Payment Methods

We accept the following payment methods:

• Credit and Debit Cards (Visa, Mastercard, American Express)
• PayPal
• Apple Pay & Google Pay
• Shop Pay
• Klarna (Buy Now, Pay Later)
• Clearpay (Pay in instalments)

Payment is processed securely through our payment providers. We do not store your payment card details.

5 Shipping & Delivery

We aim to dispatch orders within 1-2 business days. Delivery times vary depending on your location and chosen shipping method.

Please refer to our Shipping Policy for detailed information about delivery times, costs, and international shipping.

Risk of loss and title for items purchased pass to you upon delivery to the carrier.

6 Returns & Refunds

We want you to be completely satisfied with your purchase. If you're not happy with your order, please review our Returns & Refunds Policy for information about:

• Return eligibility and timeframes
• Refund processing times
• Exchange procedures
• Damaged or defective items

7 Privacy & Data Protection

We are committed to protecting your privacy and personal data in accordance with UK GDPR and Data Protection Act 2018.

Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

8 Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Aura & Aroma and is protected by copyright and intellectual property laws.

You may not reproduce, distribute, or create derivative works from our content without express written permission.

9 Limitation of Liability

To the fullest extent permitted by law, Aura & Aroma shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use our website or products.

Our total liability for any claim arising out of or relating to these terms shall not exceed the amount you paid for the product(s) in question.

10 Changes to Terms

We reserve the right to modify these terms and conditions at any time. Changes will be effective immediately upon posting to the website.

Your continued use of the website following any changes constitutes acceptance of those changes.